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News Digest: Kempinski Hotel Mall of the Emirates celebrates 15th anniversary

Kempinski Hotel Mall of the Emirates celebrates 15th anniversary • Contactless Payments Are Becoming More Important Within Hospitality • Google’s AI reservation service Duplex is now available in 49 states • Jumeirah Group Appoints Ermanno Zanini as Regional Vice President and General Manager of Burj Al Arab Jumeirah

Hospitality Middle East

Kempinski Hotel Mall of the Emirates celebrates 15th anniversary

The luxury hotel opened its doors on 6 April 2006. Since the opening, Kempinski Hotel Mall of the Emirates has offered its guests luxurious staycations featuring stunning views of the Dubai skyline and winter escapes in Aspen Ski Chalets. With its ideal location in the heart of Dubai, a short distance away from downtown and with a connection to the award-winning Mall of the Emirates, the hotel offers convenience with world-class shopping, dining and entertainment a stone’s throw away. See more at Kempinski…

Hospitality Technology

Contactless Payments Are Becoming More Important Within Hospitality

Contactless payment methods are becoming increasingly popular throughout the hospitality sector, and for a good reason. They embrace some of the most cutting-edge technology while providing your guests with a more user-friendly experience. In the attached article, Revfine delivers a perfect and detailed overview. See more at Revfine…

Artificial Intelligence

Google’s AI reservation service Duplex is now available in 49 states

More than two years after it initially began trials, Google’s AI-powered reservation service Duplex is now available in 49 US states. This looks like it’ll be the limit of Duplex’s coverage in the US for the time being, as Google tells The Verge it has no timeline to launch the service in the last hold-out state — Louisiana — due to unspecified local laws. Google wowed audiences when it first unveiled Duplex at its 2018 I/O conference. As a feature of Google Assistant, Duplex uses AI to call local businesses, making reservations at restaurants and hairdressers on your behalf using a realistic-sounding artificial voice. See more at The Verge…

Hospitality Leaders

Jumeirah Group Appoints Ermanno Zanini as Regional Vice President and General Manager of Burj Al Arab Jumeirah

Jumeirah Group has announced Ermanno Zanini’s appointment to the role of Regional Vice President and General Manager of Burj Al Arab Jumeirah in Dubai. Ermanno will oversee all aspects of the global icon’s operations, building on his rich background to further cement the exceptional service that Burj Al Arab Jumeirah is renowned for. He will lead and support the team in its unwavering dedication to creating unforgettable guest experiences while maintaining Italy and Spain’s oversight. Congratulations!
See more at Jumeirah…

We are tech and hospitality enthusiasts. We build integrated communication systems which allow guests to chat with hotel staff efficiently and increase guest experience and overall satisfaction.

by Cheho Team

April 1, 2021

Top Articles

Use Case: Improving Results of Guest Satisfaction Survey by Proactive Messaging

Collecting guest feedback on behalf of your business is the best way to increase user-generated content. But rather than waiting for a post-stay guest satisfaction survey, proactive communication will improve customer satisfaction and retention.

AI in Hospitality: Data Analytics, Chatbots and … ?

Artificial intelligence is present in most of our daily activities. AI for hotels will facilitate increased efficiency and a better guest experience during and after the stay.

Advantages of Using Big Data From Guests’ Engagement on Social Media

Analysis of social media data will help hoteliers improve their guest experience. It can be used to target specific segments and provide them with insights.

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News Digest: Marriott Pilots Contactless Check-In Kiosks

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Hyatt expands in the Middle East with one property in Oman and one in Saudi Arabia. • Marriott is testing contactless check-in kiosks. • Exciting Artificial Intelligence initiative identified Hundreds of sewage leaks. • IHG Hotels & Resorts appoints Haitham...

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