We build integrated communication systems which allow guests to chat with hotel staff efficiently and increase guest experience and overall satisfaction.
We believe in…
Communication with hotel guests needs to be personalized and suited to each individual guest.
Cheho use cases differ from hotel to hotel and we are ready to adapt our solution to bring maximum value possible.
Each hotel comes with its own IT environment. We respect their choices and integrate with all systems possible, especially PMS.
AI-powered engine handles routine questions and simplify routing of hotel service requests to appropriate hotel team.
Hotel guests expect very high standards of hotel services and demand intensive guest experience in all phases of their stay. As each guest is a uniquie individual, hotels need to collect guest data to be able to meet their expectations. At the same time, there is an increase in chat communication in hospitality sector, but rarely any automated solution managed to approach the guests with personalized messaging.
Chat conversation allows for tracking of guest preferences and gathering of guest data. These data, together with data stored in property management system (PMS), need to be used to make the communication personalized and offers tailored to guests. Such advanced set-up should be fundamendal counterpart of any chatbot solution.
Our Core Team